FAQ

Payment options

  • Paypal
  • Gcash
  • Bank deposit: BDO or Metrobank (Kindly send us a copy of your deposit at designhatchstudio@gmail.com)

Flat-rate shipping fees

  • Within Metro Manila: P99
  • Outside Metro Manila: P199
  • Free Metro Manila shipping for orders over P999
  • Free nationwide shipping for orders over P1499

 

Couriers

We ship via Blitz or J&T Express. We'll send the tracking number via email.

We ship out packages in 1-2 days after order and payment confirmation.

As of 2022, we don't do same-day deliveries and pickups via Grab and the like.

Custom order lead time

After order payment, we'll email you a soft proof with your custom name within 1-2 days. Once proof is approved, your order will be ready to ship within 7-10 working days.

Returns

If you're unhappy with your order, please get in touch with us at designhatchstudio@gmail.com, so we can make it right.

Kindly note that returns won't be available for digital and custom goods, due to the nature of these products.

Stockists

Shopee

Common Room, Rockwell

Common Room, ATC

Common Room, Ayala Malls Manila Bay

Common Room x DTI Go Lokal, UP Town Center