Frequently Asked
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Payment options
- Paypal
- Gcash
- Bank deposit: BDO or Metrobank (Kindly send us a copy of your deposit at designhatchstudio@gmail.com)
Flat-rate shipping fees
- Within Metro Manila: P99
- Outside Metro Manila: P199
- Free Metro Manila shipping for orders over P999
- Free nationwide shipping for orders over P1499
Couriers
We ship via Blitz or J&T Express. We'll send the tracking number via email.
We ship out packages in 1-2 days after order and payment confirmation.
As of 2022, we don't do same-day deliveries and pickups via Grab and the like.
Custom order lead time
After order payment, we'll email you a soft proof with your custom name within 1-2 days. Once proof is approved, your order will be ready to ship within 7-10 working days.
Printable "delivery"
You'll receive an email with the download link/s once payment is confirmed.
If your payment is via Paypal, this is almost instant; for Gcash, within 24hrs; for bank deposit options, within 1-2 days.
Returns
If you're unhappy with your order, please get in touch with us at designhatchstudio@gmail.com, so we can make it right.
Kindly note that returns won't be available for digital and custom goods, due to the nature of these products.
Stockists
Common Room, Rockwell
Common Room, ATC
Common Room, Ayala Malls Manila Bay
Common Room x DTI Go Lokal, UP Town Center