FAQs

What are your payment options?
  • Paypal
  • BDO bank deposit
  • Metrobank bank deposit
How do you deliver?
  • Grab - delivery fee c/o customer, for orders within Metro Manila
  • Shipping via LBC every Wednesday. Cutoff for payment is every Tuesday at 10am.
    • Within Metro Manila - flat rate of 145php
    • Outside Metro Manila - flat rate of 200php
Kindly double-check your shipping address and contact details to avoid any delays, rerouting, and lost packages.

Are your products available in an actual store?
Yes, our products are available at Craft Central, Common Room, and Fully Booked. Check out our stockist page for the full list of locations.

Do you accept returns?

Sale of discounted items and promo bundles are considered final and cannot be returned or exchanged.

For regular-priced items, we only accept returns/exchanges for damaged and faulty items. Let us know through designhatchstudio@gmail.com, within seven days of the receipt of item. Items must still be in the original packaging and in the same condition as received. Shipping cost for returning the item will be shouldered by the customer.

Sale of digital products are considered final and cannot be returned or exchanged.

How do you handle my private information?
Please refer to our privacy policy.

Purchasing Process:
  • Add your items to cart, and check out.
  • Fill up all necessary information for delivery.
  • Pay through Paypal or bank deposit with BDO or Metrobank.
    • Upon choosing the bank deposit option, account details will be automatically provided after checkout. Deposit payment online or at the bank, and email us a copy of your deposit slip at designhatchstudio@gmail.com.
    • For Grab deliveries, we'll email you an estimate of the delivery fee, which you may pay via Paypal/bank deposit, or opt to pay the rider directly upon delivery.
  • Delivery
    • For digital products, download links will be emailed once payment is confirmed.
    • We schedule LBC pickups every Wednesday, and send the tracking number through email, after LBC has picked up your package.
    • Grab deliveries are booked the day after delivery fee payment confirmation.