FAQ & Purchasing Process

What are your payment options?
  • BDO bank deposit
  • Metrobank bank deposit
  • Paypal
How do you deliver?
  • Grab/Lalamove - delivery fee c/o customer, for orders within Metro Manila
  • Shipping via LBC every Wednesday. Cutoff for payment is every Tuesday at 10am.
    • Within Metro Manila - flat rate of 120php
    • Outside Metro Manila - flat rate of 180php
Do you offer custom paper goods?
No, not at the moment.

Are your products available in an actual store?
Yes, we're available at Craft Central, Common Room, and Fully Booked. Check out our stockist page for the full list of locations.

What is your return policy?

Sale items are considered final and cannot be returned.

For regular-priced items, we accept returns and exchanges for damaged items. Let us know through designhatchstudio@gmail.com, within seven days of the receipt of item. Items must still be in the original packaging and in the same condition as received. Shipping cost for returning the item will be shouldered by the customer.

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Purchasing Process:
  1. Add your items to cart.
  2. Check out, fill up all necessary information for delivery, and apply discount codes, if any.
  3. Pay through Paypal or bank deposit with BDO or Metrobank.
  • Upon choosing the bank deposit option, account details will be automatically provided after checkout. Deposit payment online or at the bank, and email us a copy of your deposit slip at designhatchstudio.com.
  • For Grab/Lalamove deliveries, we'll email you an estimate of the delivery fee, which you may pay via Paypal/bank deposit, or opt to pay the rider directly upon delivery.
  • Delivery
  • For digital products, download links will be emailed once payment is confirmed.
  • For paper goods, we schedule LBC pickups every Tuesdays and Fridays, while Grab/Lalamove deliveries are booked the day after payment confirmation.