Frequently Asked
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Payment options
- Paypal
- Gcash
- Bank deposit: BDO or Metrobank (Kindly send us a copy of your deposit at designhatchstudio@gmail.com)
Flat-rate shipping fees
- Within Metro Manila: P99
- Outside Metro Manila: P199
- Free Metro Manila shipping for orders over P999
- Free nationwide shipping for orders over P1499
Couriers and ETAs
We ship via Blitz or Gogo Express. You'll get text notifications with tracking details shortly after we book shipping. When a shipping address isn't serviced by either couriers, we use LBC.
We ship out packages in 1-2 days after order and payment confirmation. ETA is +1 to 3 days within Metro Manila, and +5 to 7 days for provincial.
As of 2022, we don't do same-day deliveries via Grab and the like.
Custom order lead time
After order payment, we'll email you a soft proof with your custom name within 1-2 days. Once proof is approved, your order will be ready to ship within 7-10 working days.
Printable "delivery"
You'll receive an email with the download link/s once payment is confirmed.
If your payment is via Paypal, this is almost instant; for Gcash, within 24hrs; for bank deposit options, within 1-2 days.
Official receipt
Returns
If you're unhappy with your order, please get in touch with us at designhatchstudio@gmail.com, so we can make it right.
Kindly note that returns won't be available for digital and custom goods, due to the nature of these products.