Frequently Asked
Collapsible content
Payment options
- Paypal
- Gcash
- Bank deposit: BDO or Metrobank (Kindly send us a copy of your deposit at designhatchstudio@gmail.com)
Flat-rate shipping fees
- P99 within Metro Manila, free for minimum order of P999
- P199 outside Metro Manila, free for minimum order of P1499
Couriers
We use J&T Express or Blitz, and ship out packages 1-2 days after payment confirmation. We'll send the tracking number via email.
Please note that we don't offer same-day deliveries and pickups via Grab and the like.
Custom order lead time
After order payment, we'll email you a soft proof with your custom name within 1-2 days. Once proof is approved, your order will be ready to ship within 7-10 working days.
Printable "delivery"
You'll receive an email with the download link/s once payment is confirmed.
If your payment is via Paypal, this is almost instant; for Gcash, within 24hrs; for bank deposit options, within 1-2 days.
Returns
If you're unhappy with your order, please get in touch with us at designhatchstudio@gmail.com, so we can make it right.
Kindly note that returns won't be available for digital and custom goods, due to the nature of these products.
Stockists
Common Room, Rockwell
Common Room, ATC
Common Room, Ayala Malls Manila Bay
Common Room x DTI Go Lokal, UP Town Center