Frequently Asked

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Payment options

  • Paypal
  • Gcash
  • Bank deposit: BDO or Metrobank (Kindly send us a copy of your deposit at

Flat-rate shipping fees

  • Within Metro Manila: P99
  • Outside Metro Manila: P199
  • Free Metro Manila shipping for orders over P999
  • Free nationwide shipping for orders over P1499

Couriers and ETAs

We ship via Blitz or Gogo Express. You'll get text notifications with tracking details shortly after we book shipping. When a shipping address isn't serviced by either couriers, we use LBC.

We ship out packages in 1-2 days after order and payment confirmation. ETA is +1 to 3 days within Metro Manila, and +5 to 7 days for provincial. 

As of 2022, we don't do same-day deliveries via Grab and the like.

Custom order lead time

After order payment, we'll email you a soft proof with your custom name within 1-2 days. Once proof is approved, your order will be ready to ship within 7-10 working days.

Printable "delivery"

You'll receive an email with the download link/s once payment is confirmed.

If your payment is via Paypal, this is almost instant; for Gcash, within 24hrs; for bank deposit options, within 1-2 days.

Official receipt

Design Hatch is a DTI-registered business. Leave us a note at checkout to request an official receipt for your order. Kindly include your complete name, address, and TIN no.


If you're unhappy with your order, please get in touch with us at, so we can make it right.

Kindly note that returns won't be available for digital and custom goods, due to the nature of these products.



Common Room, Rockwell

Common Room, ATC

Craft Central, Greenbelt 5

Craft Central, Megamall