FAQ

Payment options

  • Paypal
  • Gcash
  • Bank deposit: BDO or Metrobank (Kindly send us a copy of your deposit at designhatchstudio@gmail.com)

Flat-rate shipping fees

  • P99 within Metro Manila
  • P199 outside Metro Manila
  • Free shipping nationwide with minimum order of P1499

Couriers

We use J&T Express or Blitz, and ship out packages 1-2 days after payment confirmation. We'll send the tracking number via email.

Please note that we don't offer same-day deliveries and pickups via Grab and the like.

Returns

If there are wrong or missing items in your order, please get in touch with us at designhatchstudio@gmail.com, so we can make it right.

Kindly note that returns won't be available for digital and custom goods, due to the nature of these products.

Stockists

Shopee

Common Room, Rockwell

Common Room, ATC

Common Room, Ayala Malls Manila Bay

Common Room x DTI Go Lokal, UP Town Center